If your step counter is stuck on iPhone, it's almost always a missing permission. Check the points below, in order.
The quickest way: follow our interactive guide, which shows every setting with screenshots.
What to do
- Allow WeWard in Health: open the Health app, tap your photo at the top right, then Privacy › Apps › WeWard. Turn on reading Steps.
- Allow motion tracking: Settings › Privacy & Security › Motion & Fitness. Turn on "Fitness Tracking" and allow WeWard.
- Update WeWard from the App Store.
- Open WeWard in the foreground after a few steps, with an internet connection, then validate your steps.
Good to know
- If you wear a watch, its app must send its steps to Health for them to reach WeWard.
- Steps sync every few minutes, not in real time.
Still having trouble?
See also: Tip to force step syncing on iPhone. You can also contact us from the app.