This is normal: your steps don't sync in real time. They reach WeWard in batches, a few minutes after you walk, and show up when you open the app.
Why
Your phone counts your steps with its sensors, then sends them at intervals to its health app: Health on iPhone, Health Connect on Android. WeWard then reads your steps there. To save battery, this happens every few minutes, not with every step.
What to do
- Keep your phone on you while you walk.
- Open WeWard in the foreground with an internet connection: syncing starts.
- Wait a few moments, then validate your steps.
Good to know
- Battery saver and background restrictions can delay syncing. On Android, set WeWard's battery usage to "Unrestricted".
- On iPhone, check that WeWard is allowed in Settings › Privacy & Security › Motion & Fitness.
Still having trouble?
If your steps don't sync at all, follow our interactive guide. See also: Tip to force step syncing on iPhone. You can also contact us from the app.