On iPhone, the Health app sends your steps at 2 to 3-minute intervals. If your latest steps don't show up in WeWard, you can force an update in a few seconds.
What to do
- Open the Health app.
- Tap your step count to open the detailed view.
- Swipe down to refresh the data.
- Fully close the Health app, then reopen it: your step count is up to date.
- Open WeWard: your steps are counted.
Good to know
- This tip is handy for an ongoing challenge or to validate your last steps before midnight.
- Low Power Mode and limited Background App Refresh delay the update: turn them off if you can.
- Check that WeWard has all its permissions: Health, Motion & Fitness, Background App Refresh.
Still having trouble?
Restart your iPhone. If your steps still don't sync, follow our interactive guide or contact us from the app.