At WeWard, we do everything possible to offer you a simple, smooth, and motivating experience.
If you encounter a problem or have a question, our team is here to help you quickly
Some tips for getting a quick response
- Provide the email of your account (or your username)
- Describe your problem precisely
- Group your requests into a single email
- Add a screenshot or video if necessary
- Specify the date and context
For any request, a confirmation of receipt will be sent to you automatically.
We know your time is precious
Our teams will do their best to respond quickly and efficiently.
Contact our teams from the app (recommended for our users)
This is the fastest and most effective way to get a response.
Steps to follow:
1. Open the WeWard app
2. Go to Profile (top left)
3. Scroll down to Contact Us
Be sure to check our FAQ articles, many answers can be found there!
Your request will automatically be linked to your account, which will speed up processing.
Can't log in to the app?
Email us at contact@wewardapp.com, ideally from the email address linked to your WeWard account. Your message reaches the same team as requests sent from the app.