Steps not showing up? Our interactive guide walks you through it screen by screen, based on your phone and watch.
On iPhone
WeWard reads your steps from the Health app (Apple Health). There is nothing to choose: just check that WeWard is allowed to read steps in Health. Steps from a watch reach WeWard as soon as its app sends them to Health.
On Android: a new pedometer, being rolled out
WeWard is gradually replacing the old step sources with a single pedometer, called "Pedometer". It reads your steps from Health Connect, the Android tool that gathers steps from your health apps, and from your phone's sensor, then automatically picks the most reliable source. The rollout happens in stages: depending on your phone, you will see one of the two cases below.
You see a single source, "Pedometer"
In WeWard, Settings › Step data source shows a single source: you already have the new pedometer, there is nothing to choose. For steps from a watch or another app (Samsung Health, Google Fit, Fitbit…) to count, that app must send its steps to Health Connect. See what changes with the new pedometer.
You still see several sources
Your app has not switched yet. Choose Health Connect: it is the source that remains, as Google Fit is closing its connections. Then, in the app that counts your steps (Samsung Health, Google Fit, Fitbit, your watch app…), turn on sending steps to Health Connect and allow WeWard to read them.
Either way, the interactive guide shows you every setting with screenshots.