There are a few common reasons your purchase might not have been approved for rewards:
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It didn’t meet the brand’s reward conditions
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Your payment wasn’t confirmed by your bank
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You returned the item
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You canceled the payment
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You used another cashback or referral platform
We totally understand how frustrating that can be 😔
Here’s why it happens:
The brands featured in the app help fund the Wards you earn by validating purchases. When a purchase is confirmed, the brand rewards us—and that’s how we’re able to reward you for walking.
But if a purchase isn’t validated, we don’t receive a commission—and unfortunately, that means we can’t pass Wards along either.