My Wards Aren't Pending 😢 How Can I File a Claim?

My Wards Aren’t Showing Up—What Should I Do?

So you made a purchase through our Top Deals page, but your Wards aren’t showing up as pending? Don’t worry—here’s what to do next.

Step 1: Give it a little time

It can take up to 48 hours for your purchase to appear in the app. To check if it’s been recorded, go to: Redeem > History > Pending

If your transaction is there, great! That means it’s been registered, and your Wards will be added once the partner confirms your purchase.

Step 2: Still nothing after 48 hours? File a claim

If you don’t see anything after two days, you can file a claim with our partner.

Here’s how:

1. Go to the Top Deals page

2. Select the brand where you made your purchase

3. Tap “I can't find my purchase” at the bottom of the brand’s page

You’ll be taken to a claim form where you’ll need to upload your purchase invoice and fill in the following:

• 1️⃣ Order number

• 2️⃣ Purchase amount (excluding tax)

• 3️⃣ Date of purchase

These details go straight to our partner for review.

Claim Processing + Tips

• It may take up to 90 days for your claim to be processed

• You can track your claim in the app: Redeem > History > Claims

• If any required info is missing from your invoice, your claim won’t be accepted

• If your claim is rejected, you can edit and resubmit—but only twice per claim. So double-check everything before submitting!

Attention:  Providing false information will result in an account ban.