My account has been suspended
At WeWard, we are committed to providing a fair, reliable, and trustworthy experience for all our users.
An account may be suspended when detected activity appears to violate our Terms and Conditions of Use. This may happen when our systems, verification processes, or partners identify signals suggesting abnormal, abusive, or fraudulent use of the app.
We understand that a suspension can be frustrating, especially if you believe you have been using WeWard fairly. Our systems are designed to limit mistakes as much as possible, but false positives can happen. If you believe your account was suspended mistakenly, our team can review your case.
Why we enforce account suspensions
WeWard allows users to earn Wards, which may be used to access financial rewards or partner benefits. Because real value can be generated through the app, WeWard may be exposed to attempts to cheat, abuse the system, or bypass the rules.
Suspending certain accounts helps us protect:
- Users who follow the rules
- Our partners
- The fairness of the reward system
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The quality and long-term sustainability of the service
Fighting fraud is essential to keeping WeWard fair, playful and secure for the entire community.
What behaviors can lead to a suspension?
Here are some examples of prohibited practices that may result in account suspension:
- Creating or using multiple accounts to increase earnings
- Referring fake, inactive, or non-legitimate accounts
- Manipulating geolocation through a VPN, fake GPS location, or any similar tool
- Falsifying documents, such as invoices, receipts, proofs of purchase, or supporting documents
- Submitting false claims regarding purchases, offers, rewards, or issues encountered
- Making fraudulent submissions to our partners, including through Survey or Offerwalls
- Attempting to bypass WeWard’s rules or generate Wards artificially
This list is not exhaustive. Any behavior that violates our Terms and Conditions of Use may lead to account suspension.
How does WeWard verify accounts?
To detect abuse and protect the community, WeWard relies on different signals and verification methods.
We may analyze certain behaviors within the app, verify the authenticity of account usage, or consider information provided by our partners. In some cases, we may also request an additional verification step, such as phone number verification.
These checks help us distinguish legitimate usage from fraudulent behavior, while limiting mistakes as much as possible.I think this is a mistake. What should I do?
If you believe your account was suspended mistakenly, please contact us using the email address associated with your WeWard account.
To help us review your case, please execute the following steps:
- Explain clearly why you believe the suspension is not justified
- Provide any useful information that may help us better understand your situation
- Respond to any additional verification request, if needed
- Avoid creating a new account while your case is being reviewed, as this may make the review process more difficult
Our team will carefully review the available information. If we find that the suspension was not justified, we will take the necessary steps to reactivate your account.
A note from our team
We know that an account suspension can be upsetting, especially when you are a legitimate user. We do our best to prevent mistakes, but no detection system is perfect.
Fighting fraud is essential to protect the security of WeWard's users. At the same time, we remain open to reviewing situations when a user believes a mistake has been made.
Thank you for your patience and understanding while our team reviews your request.
For more information, please consult our Terms and Conditions of Use.