The brand is the one that validates or refuses the reward. It refuses it when the purchase doesn't meet its reward conditions.
The most common reasons
- The purchase doesn't meet the brand's conditions (for example, a promo code that isn't rewarded).
- Your bank didn't confirm the payment, or you cancelled it.
- You returned all or part of your order.
- You ordered through the brand's app instead of its website (except Booking).
- You used another cashback system.
Good to know
One purchase can only earn one reward: you can't combine WeWard with another cashback app, a browser extension, an external promo code or a loyalty program. When a brand refuses a purchase, WeWard doesn't earn a commission either.
Still having trouble?
See also: How do I shop with your partners and get rewarded? If you think the refusal is a mistake, contact us from the app.