"Pending" Wards mean your purchase has been recorded. They're validated once the brand confirms your purchase, which can take up to 90 days.
Why it takes time
The brand confirms the order after checking the payment and the end of the return period. This varies from one brand to another.
Good to know
- For hotels, stays and travel (Booking.com, Hotels.com…), validation can take up to 90 days after your stay ends. If you don't show up, no reward is paid.
- If you return all or part of the order, the corresponding Wards aren't validated.
Still having trouble?
Your Wards don't show as pending at all? See My Wards aren't pending: how do I file a claim? You can also contact us from the app.