On the Convert page, exchange your Wards for a bank transfer, a gift card, a donation to a charity, lottery tickets or other gifts. A transfer or gift card usually arrives within 48 to 96 hours, 15 business days at most.
How to convert your Wards
- Open the Convert tab, then tap "See more" under Transfers or Gift cards.
- Choose the amount you want and read the offer description: all its conditions are there.
- Tap Receive a bank transfer (or the equivalent for a gift card).
- Type "OK" (no quotes or spaces), then tap Spend.
- Enter your details. The bank account holder's name must match your ID and your profile, otherwise the bank rejects the transfer.
- Confirm the request with the link sent by email, within 60 minutes. After that, the request expires: your Wards are returned and you just need to make a new one.
Good to know
- An ID is required for a bank transfer. This data is only used to process your request.
- If the IBAN, PayPal or Venmo account is wrong, the partner returns the transfer within 30 days. A gift card stays available in the app, even if the email address was wrong.
- No transfer or gift card request is possible during the first 14 days after you sign up.
- The Wards needed and the quantities available vary by country, period and partner. There's no fixed exchange rate between Wards and money. A sold-out reward usually comes back quickly.
Still having trouble?
See also: I haven't received my transfer or gift card and Why was my request refused? You can also contact us from the app.