A bank transfer or gift card usually arrives within 48 to 96 hours. The maximum is 15 business days, to allow for security checks.
Where to find your gift card
It's sent to you by email. You can also find it in the app by tapping the partner, or in your Wards history with the "Gift purchase" filter.
Your gift card doesn't work?
- Check its terms of use: some partners limit it to certain products or websites.
- Follow the partner's instructions, often in a "Gift cards" section of its website.
Still having trouble?
If 15 business days have passed, or your card still doesn't work, contact us from the app with your account's email address, the card concerned and the request date.