Did you receive an email or a notification telling you that your Fitbit connection to WeWard is changing?
Don't worry — your steps and your Wards are safe. We'll explain everything. 🙂
What's changing?
Google (Fitbit's owner) is shutting down the connection WeWard uses to read your Fitbit steps. As of October 1st, it will stop working.
The good news: there's a better way to connect your Fitbit to WeWard — through Apple Health — and it takes about 2 minutes to set up.
What do I need to do?
Two quick steps — and any order works.
Before you start, make sure your Google Health app (your Fitbit app's new name) is up to date.
Step 1 — In WeWard
- Open WeWard and go to Settings → Steps data source
- Select Apple Health
Step 2 — In the Google Health app
- Open the Google Health app
- Tap your profile picture → Apps and services → Add connection
- Select Apple Health, tap Get started, and follow the steps
That's it! Your Fitbit steps now reach WeWard through Apple Health.
Why you'll like it better
✓ Your Fitbit steps AND your iPhone steps count together — no double counting, no lost walks
✓ Steps sync in the background
✓ A more reliable connection, so your steps are there when you open the app
💡 Tips to maximize your step count
- Fitbit/Google Health steps sync in the background, so WeWard may not always display the most up-to-date value. If you notice discrepancies, open the Google Health app before launching WeWard.
- Set Google Health as the top priority source in Apple Health: open Apple Health → select Steps → scroll to the bottom → Data Sources & Access → tap Edit at the top → move Google Health to the top of the list.
- Make sure Google Health can sync steps in the background: on your iPhone, go to Settings → Apps → Google Health → check that Background App Refresh is enabled.
Still having an issue?
If something isn't working while switching your step source, tell us through this form—we'll help.
Thank you for being part of it! 🧡