WeWard shows two numbers: the steps you have validated, and the total recorded by your phone. It's normal for them not to always match.
The two screens
- Activity tab (home screen): the steps you validated during the day, converted into Wards.
- My progress (in your profile): the total steps recorded by your phone, read from Health (iPhone) or Health Connect (Android).
Why the numbers differ
Your phone records all your steps, but WeWard only converts into Wards the steps validated in the app on the same day. Steps not validated before midnight stay visible in My progress but can no longer be converted. Steps added manually are never converted.
How not to lose any steps
- Open WeWard and validate your steps at least once a day, ideally in the evening.
- Keep your phone on you when you walk.
- Turn on the validation reminder in the app settings.
Still having trouble?
See also: Didn't validate your steps? Use your Joker. You can also contact us from the app.