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Connect a Withings smart watch (iOS & Android)

  • Updated

Have you bought a Withings Steel HR watch on WeWard? Here are the steps to connect to the app.

 

1. Connect your watch to the Withings app (Health Mate)

➡️ Download the Health Mate from the App Store or Play Store.

➡️ Open the app and press on subscribe if you do not have a Withings account. If you're already connected, go to the Devices tab and press +.

➡️ Select Watches.

➡️ Select ScanWatch.

➡️ Select Install.

➡️ Press the button on the side of your ScanWatch. Setup should appear. Press Next.

 

If your ScanWatch is not detected by your phone: ⬇️

➡️ Press Try again and watch the screen of your watch as the phone tries to re-detect the watch.  

➡️ If the screen displays “Setup”, choose “Setup” on the Health Mate app and follow the next step (number 6). 

➡️ If your watch screen does not display “Setup,” then choose "That's not what I see."

➡️ Choose the option that best matches your situation. Follow the instructions on the screen: 

  • An “X” appears
  • My screen is off
  • My watch is showing the time
  • Other, if you are experiencing a different problem

Note: If your watch has not been detected by Bluetooth, ensure your ScanWatch is close enough to your phone and that the Bluetooth settings are correct. 

Your ScanWatch has been detected! Press Next.

 

➡️ Enter the Bluetooth pairing code displayed on your ScanWatch, then press Pair.
Please wait while updating the watch. 

➡️ Check the hands of your ScanWatch, to see if they are set correctly. The hour and minute hands should be at 12.00, while the activity dial should display 100%. Press Yes or No. 

➡️ If you choose No, set all the hands to 12.00 or at 100% by turning the dial.

➡️ ScanWatch now shows the time.

 

2. Connect Health Mate to WeWard

For iPhone (iOS) :

    1. Open the Health Mate app.
    2. Tap Profile.
    3. Tap Health and choose Activate.
    4. After a short while, you can select the data to share with Apple Health.

➡️ Tap OK.

  1. Open the WeWard app.
  2. In the Settings, click on "Connect a Watch."

Important : 

  • If you notice that the data in the Health Mate app is no longer syncing with Health, we recommend that you go to Apple Health> Sources> Health Mate and re-enable data transfer if necessary.
  • Countries saved manually in Apple Health cannot be imported to the Health Mate app.

 

For Android phones:

  1. Download Google Fit from the Play Store. Open the app and sign in.
  2. Open the Health Mate app.
  3. Go to Profile.
  4. Tap Google Fit.

➡️ Tap Settings (top right of the home page) and click on "Connect a watch".

  1. Tap the button to activate Google Fit integration.
  2. Choose the Google account you want to link to your Withings account.
  3. Tap OK twice.
  4. Well done, your watch is connected to WeWard!!

Important :

  • Make sure that you are connected using the correct Gmail address. When your WeWard account was opened, you were asked to connect to a Google address via a pop-up. Also, make sure that this is the address you used to connect to your Google Fit account.

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