If you've lost your Premium status, it means that you reached the end of your reward period and that during that period, you didn't gather the 1000 Wards you need to extend your status further.
But don't worry! Your progress remains intact! Once you accumulate the required 1000 Wards, your Premium status will automatically renew, visible in the app the following day.
If you reach the end of your Premium status and you do have enough pending Wards to renew it, it will be extended by 90 days, the time needed for your pending transactions to be processed by our partners.
Once these transactions are validated, your Premium status will be extended by an additional 3 months, totaling 6 months.
Here's an example:
Let's say your Premium period ends on 01/12/2024. At that time, you already have 800 qualifying Wards validated and 400 pending Wards. Therefore, you'll receive a 3-month extension until 01/03/2025.
Your Wards are validated on 01/02/2025, totaling 1200 qualifying Wards: you will receive an additional 3 months of Premium status, until 01/06/2025.
Since you've accumulated 200 more qualifying Wards than needed to renew your status (800 + 400 = 1200), you won't lose them or your progress. To renew your status again, simply accumulate 800 qualifying Wards between 01/02/2025 and 01/06/2024.
Remember ⬇️
Games/Surveys: It may take up to 24 hours for your Wards to appear in your balance. If you've completed a game or survey but haven't received your reward, contact the respective partner directly.
Purchases on the Top Deals page: The time required to validate a reward varies from merchant to merchant and can be up to 90 days. For hotel bookings made on Booking.com or Expedia, this period can extend up to 90 days after the last day of your stay. If you don't show up, you won't receive the reward.
Attention: Pending claims are not taken into account for this 90-day extension of Premium status. Wards related to claims will be credited once your request is approved by our partner.
- To get more information about the Premium status, don't hesitate to consult the article Premium Status. How Do I Get it and How do I Keep it?