If you've lost your Premium status, it means that you reached the end of your reward period and that during that period, you didn't gather the 1000 Wards you need to extend your status further.
Don't worry! You haven't lost your progress! As soon as you've accumulated the 1000 Wards needed, you'll automatically receive Premium status and it will be visible in the application the day once you cross the threshold.
If you reach the end of your Premium status and you do have enough pending Wards to renew it, it will be extended by 90 days, the time needed for your pending transactions to be processed by our partners.
Just remember ⬇️
Games/Surveys: It may take up to 24 hours for your Wards to appear in your balance. If you've completed a game or survey but haven't received your reward, feel free to contact the respective partner directly.
Purchases on the Top Deals page: The time required to validate a reward varies from one merchant to another and can be up to 90 days. For hotel bookings made on Booking.com or Expedia, this period can extend up to 90 days after the last day of your stay. If you don't show up, however, you won't receive the reward.
To get more information about the Premium status, don't hesitate to consult the article Premium Status. How Do I Get it and How do I Keep it?