- You have to have downloaded the app via our WeWard app partner's platform.
- Therefore, you won't receive any reward if you download the app directly from something like the Google Play Store or the App Store.
- Even if several of our partners offer rewards for the same app, you can only be rewarded once for downloading a particular app.
- Rewards may take up to 48 hours to be unlocked.
Once the app has been downloaded, be careful not to:
- Use a VPN when downloading or playing the game.
- Play offline. This could prevent the sending of level attainment information.
- Play in a country different from the one in which you downloaded the game. For example, if you download a game while on vacation in Spain and then complete the game in France, this will prevent you from receiving the reward.
When it comes to Tapjoy, we, unfortunately, cannot solve these issues directly. However, we can let you know the best way to move forward ⬇️
1. Go to the “Tapjoy” section by clicking on the icon with three lines at the top left of the application. There you will find the list of downloaded applications or offers.
2. Click on Progression
3. Select the corresponding application or promotion of your choice (the example shows X2 Blocks, but your list will probably be different).
4. All that's left is to click on "Contact support" to finalize the request.
⚠️ If for the same game, several tasks are missing, a ticket will need to be made for each missing task. Unfortunately, this is specific to Tapjoy and is completely beyond our control. We are in discussions with this partner to change this as quickly as possible.
To assist you as best as we can, please send all the necessary proof that attests to the completion of the action. Without any additional proof, the partner will not be able to unlock your situation, which could prevent the allocation of reward Wards.
We hope you find this information useful 🙂