Have you been wondering about the "Premium" status on the app? 😜
Here we've made a little explanation to make it clear ⬇️
1. What is Premium Status?
The "Premium" status is something obtained automatically by doing a defined number of interactions on the application. Likewise, having this status offers access to several advantages like exclusive rewards (gift cards, transfers, and others you can look over on the "Gifts" page), removing advertisements, a weekly wards bonus (1 ward bonus for every 10 wards earned) and priority access to customer service. From the date of obtaining Premium status, you can enjoy these benefits for a period of 6 months.
🚀 If you have the Premium🟢 status, that means you're one of the biggest contributors to the app. Through your purchases, surveys, and games, you help to keep the app free and to encourage millions of people to walk more.
We sincerely thank you for your contribution 🙂
2. How do you get Premium Status for the first time?
In order to become Premium, you have to accumulate a minimum of 2000 qualifying Wards since registering on the application. Qualifying Wards don't come from walking.
Once you have the qualifying 2,000 wards, it takes 24 hours for the Premium Inactive ⚪️ status to change to Premium Active 🟢 status.
3. How do you get qualifying Wards?
When we're talking about "Wards that don't come from walking" (i.e. qualifying Wards), that includes:
- The Wards obtained from surveys
- The Wards obtained from games
- The Wards obtained from purchases made through the "Top deals" section
- The Wards on hold are not taken into account when calculating qualifying Wards
- The Wards obtained from purchases made through the "The WeWard shop" section
- The Wards obtained from purchases made with our partners through the "Explore" section
4 - I have "Premium" status
When a user has registered on the application and accumulated 2000 qualifying Wards since registration, they will then be considered "Premium". No action needs to be taken on their part.
The "Active 🟢" status is valid for 6 months and during this period, lets the user enjoy all the advantages reserved for the status like exclusive rewards marked "Premium" in the "Gifts" page, the removal of advertisements, a weekly wards bonus (1 ward bonus for every 10 wards earned) and priority access to our customer service.
In order to keep the "Premium" status active and renew it for 6 more months, the user has to collect 1000 qualifying Wards over the course of 6 months after the date when they receive Premium status for the first time.
Otherwise, the user will return to "Inactive 🔘" at the end of the 6-month rewards period and lose these benefits.
5 - I don't have "Premium" status
If I don't have "Premium" status, I can see and view special offers marked as "Premium" but I can't order them.
Users who have not yet accumulated 2000 qualifying Wards will have a gauge filled in proportion to how many qualifying Wards they acquired up to that time. A user will become "Premium" once they accumulate 2,000 Wards or more.
6 - I was Premium and lost my status
This means that you reached the end of your reward period and that during that period, you didn't gather the 1000 Wards necessary to extend your status further.
No worries! As soon as you've accumulated the necessary 1000 Wards, you'll automatically receive Premium status and it will be visible in the application the day after crossing the threshold.
7 - How do you see qualifying and non-qualifying Wards
In order to check the qualifying Wards that you've obtained, you can consult the history of your Wards pool, then select the appropriate categories for the Wards using the available filters (the "Filter by category" button)
These categories of Wards are easily identifiable in the pool. They have a small purple icon.
Here is the list:
- Wards credited by WeWard support
- Purchase Receipt
- Purchase with a WeWard store
- Purchases with a partnered brand
- Survey