- You must have downloaded the app via our WeWard app partner's platform.
- Therefore, you will not receive the reward if you have downloaded the app directly from something like the Google Play Store or the App Store.
- Even if several of our partners offer rewards for the same app, you can only be rewarded once for downloading a particular app.
- Rewards may take up to 48 hours to be unlocked.
When it comes to IronSource, unfortunately, we cannot solve these issues directly. However, we can let you know how to move forward and proceed. ⬇️
If you accessed the game via the "IronSource" tab then click on the three dots in the upper left corner. Then, select "Contact Us" to get in contact with the partner.
In order to assist you as best as we can, please send all the necessary proof that attests to the fact that you completed the action. Without any additional proof, the partner will not be able to unlock your situation, which could prevent the allocation of reward Wards.
We hope you find this information useful 🙂