- You need to have downloaded the app via our WeWard app partner's platform.
- Therefore, you will not receive a reward if you download the app directly from the Play Store or the App Store.
- Even if several of our partners offer rewards for the same app, you can only be rewarded once for downloading a particular app.
- Rewards may take up to 48 hours to be unlocked.
Once the app has been downloaded, be careful not to:
- Use a VPN when downloading or playing the game.
- Play offline. This could prevent the sending of level attainment information for example.
- Playing in a country different from the one in which you downloaded the game (for example if you download a game while on vacation in Spain and then complete the game in France, this will prevent you from receiving the reward).
When it comes to the MM Wall section, please note that unfortunately, we cannot solve these issues directly, but we can let you know how to proceed.
To find out what happened to your reward, try clicking "Wards to Infinity!" and you will see there are three icons on the lower part of the screen. Select the clock icon and you will see the promotions you have "In Progress."
Select the corresponding promotion (the example uses Jump Egg: Merge Tycoon, but your list may look different).
You will see a dialogue bubble with an exclamation mark inside in the upper right corner. If you select it, you will be able to contact the company responsible for this section.
Now you just need to contact our partner.
You can also contact our partner Make Money through the email address: email@example.com
In order to best assist you, please provide us with all the proof justifying the successful completion of the game. Without any additional proof, the partner will not be able to unlock your situation or award you the reward in Wards.
We hope you find this information useful 🙂