There are several reasons why your purchase may have been declined. Below is a list:
- Your purchase doesn't meet our reward conditions.
- Your payment hasn't been confirmed by your bank.
- You returned your purchase.
- You canceled your payment.
- You used another cashback platform.
We understand your disappointment 😔
The brands available on the app help us fund the Wards you earn through walking. In essence, when a purchase is validated, the partner brand sponsors the Wards that we distribute to our community for their physical activity. If the brand doesn't validate your purchase, then WeWard also doesn't receive any commission for it.