There are a number of reasons why your purchase could have been declined. You can see a list below:
- Your purchase doesn't meet our reward conditions
- Your payment hasn't been confirmed by your bank
- You returned your purchases
- You canceled your payment
- You used another cashback platform
We understand your disappointment 😔
The brands available on the app allow us to fund the Wards you earn through walking. In other words, when a purchase is validated, the partner brand sponsors the Wards that we distribute to our community for their physical activity. If the brand doesn't validate your purchase, then WeWard also doesn't receive any commission for it.