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Android: My Step Counter Isn't Working - What Should I Do?

  • Updated

If you're using an Android phone and your step counter isn't functioning correctly, follow these steps:

 

➡️ First, ensure that you have the latest version of the application installed

https://play.google.com/store/apps/details?id=com.weward.
 
Once you have the latest version of the application, follow the instructions below:
 
If you use Google Fit
  • Install the Google Fit app on your phone and grant it access to your fitness data. Check if the steps recorded by Google Fit match those recorded by WeWard.
  • To sync better, ensure that the email account linked to your WeWard account matches the one used for Google Fit.

 

 ➡️ Verify that WeWard has permission to retrieve your Google Fit activity

    • Open Google Fit.
    • Tap "Browse," then select "Activity."
    • Tap the three dots in the top right corner and ensure that WeWard is listed under "Connected apps."
    • Select WeWard and ensure it shows "Additional access: see your Google Fit speed and distance data." If not, tap "Remove access" and reconfirm access from the WeWard app (Settings > Step Data Source).
  •  

➡️ Ensure WeWard has permission to track your physical activity

    • Open your phone's Settings.
    • Navigate to Apps > WeWard > Permissions > Physical Activity > Access for this app: Allow.
    • In WeWard settings, select "Step data source" and choose "Google Fit."
    • Open WeWard in the morning before your walks and remember to convert your steps regularly. 😊

If these solutions do not work:

  1. Close the application and reopen it. Press and hold the WeWard icon -> ⓘ ->. A window will appear. Tap "Force stop" in the bottom right corner, then open the app again.
  2. If the issue persists, you can try changing the step data source.
  3. If the problem continues, your phone's internal step counter might have stopped working. Restart your device.
If you use WeWard Sense
  • In the WeWard settings, tap on "Step Data Source" and select "WeWard Sense".
  • Open WeWard in the morning before your walks and ensure your phone doesn't automatically close it. Remember to convert your steps regularly.

You can try both step counters and select the one that suits you best. 😊

 

Noticing Discrepancies in Step Counts

By default, WeWard uses Google Fit to count your steps. Note that manually added steps or steps from other synchronization apps are not counted.

If you're unsatisfied with Google Fit, you can choose a different pedometer.
 
Warning: Having multiple pedometer apps on your device may affect WeWard's functionality. If needed, consider uninstalling all apps except Google Fit and WeWard.


Why does WeWard count fewer steps than my phone's built-in pedometer?

Different pedometers can yield varying results because each operates according to its logic. Consequently, your phone's built-in pedometer or other apps' pedometers may not match WeWard's step count. We strive for transparency regarding the data sources we consider.

You can choose the step counter that suits you best.

We're actively working to enable more smartwatches to synchronize with WeWard.
 

Additionally, please be aware that some phone models (e.g., many Huawei models) may encounter more issues with the app than others. We apologize for any inconvenience and aim to enhance our pedometer to ensure everyone can enjoy WeWard. 👣

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