Since Thursday, January 16th, some WeWard users have been experiencing issues synchronizing their data between the WeWard app and Google Fit. To resolve this issue, please follow the solutions below:
Solution 1 : Download version 7.24.1
Download the new version of the app (7.24.1) available on your smartphone’s store.
Solution 2 : Log out and log back in
If, after upgrading to version 7.24.1, you are still unable to reconnect your step counter, log out of your WeWard account, then log back in.
Solution 3 : Uninstall and reinstall the app
If the previous solutions do not work, uninstall the WeWard app from your phone and reinstall it from the store.
⚠️ Make sure you know the email address associated with your WeWard account to easily log back in after reinstalling.
Your connection should now be reset, and you should see your steps.
Thank you for your understanding!