Here are several points to consider in order to receive the rewards:
- You must have downloaded the app via our WeWard app partner's platform.
- Therefore, you will not be rewarded if you have downloaded the app directly from the Play Store or the App Store.
- Even if several of our partners offer rewards for the same app, you can only be rewarded once for downloading a particular app.
- Rewards may take up to 48 hours to be unlocked.
Unfortunately, we cannot solve these issues directly, but we can let you know how to proceed😉
1 - To learn more about your reward, please click the "Adgem" section and touch on the three lines in the upper right corner. This will allow you to see the list of promotions you have interacted with.
2- Next, touch on "Reward Status" to access the list of promotions you have interacted with.
3 - Select the promotion you wish to review (the example shows Prime Video, but your list will be different).
4 - Now you just need to touch on "I need help".
We hope you find this information useful 🙂